FAQs
What is your return policy?
We have a return policy of 30 Days for Whole Units (I.E: Key Tassels,Tiebacks, Value Packs, Put-Ups, etc.. If you ordered Custom Cut yardage (By the Yard) you cannot return it as it was cut to a custom size. Note: All returns can be subject up to a 20% restocking fee
What is your Free Shipping policy?
Please note that Free Domestic Shipping applies only to orders placed online. Orders placed over E-Mail, Phone, Fax, or through a Sales Representative are not eligible for Free Domestic Shipping unless the order value exceeds $500.
How long will it take for my item to ship
If your order was placed before 2:00pm EST it will leave our warehouse the same day that you placed the order.
How long will my item take to arrive after it was shipped?
We are located in Philadelphia, PA. Depending on how far away you are it can be 4-7 business days. If you live outside of the United States, it may be up to 1-2 Weeks.
Do you offer local pick up?
Yes. Simply select "Pick up" on the Checkout page:
Quantities ordered are shipped in one continuous piece.
Example: If you order a Quantity of 7 yards, you’ll be shipped one 7 yard piece. If you order quantity 3, a 3 yard piece will be shipped.
The maximum length is dependent upon the bolt size of the product.
Example: An item is packed on a 27 Yard Bolt. 27 Yards would be the longest piece shipped.
Do you take Walk-ins?
Absolutely! However, walk-ins are by appointment only. Please call ahead.
Do you have samples?
Yes! We have Swatches/Samples available for anything that is sold by the yard. The first 4 are free (including shipping) if you need more, you will be charged $2 for every additional Swatch/Sample and, depending upon how much you order you may be charged $4.99 for shipping. Please click HERE for a form to fill out. You can also Email Swatches@trimdepot.com or CS@trimdepot.com
Excl. postage