FAQs

We have a return policy of 30 Days for Whole Units (I.E: Key Tassels, Tiebacks, Value Packs, Put-Ups, etc.) If you ordered Custom Cut yardage (By the Yard) you cannot return it as it was cut to a custom size. Note: All returns can be subject up to a 20% restocking fee. Click Here to view our full Shipping and returns policy

Please note that Free Domestic Shipping applies only to orders placed online. Orders placed over E-Mail, Phone, Fax, or through a Sales Representative are not eligible for Free Domestic Shipping unless the order value exceeds $500.

Order placed before 2:00pm EST, typically ship same day.

We are located in Philadelphia, PA. Depending on how far away you are it can be 4-7 business days. If you live outside of the United States, average delivery time is 7-21 days for Economy shipping and for Express 3-5 Days.

Yes. Simply select "Pick up" on the Checkout page:

Pickup Instructions will follow by email (and if opted-in by text) 

This is called 'Cut Yardage.'

Quantities ordered are shipped in one continuous piece.

Example: If you order a Quantity of 7 yards, you’ll be shipped one 7-yard piece. If you order quantity 3, a 3-yard piece will be shipped.

The maximum length is dependent upon the bolt size of the product.

Example: An item is packed on a 27 Yard Bolt. 27 Yards would be the longest piece shipped.

Absolutely! However, walk-ins are by appointment only. Please call +1-215-745-2223 or email CS@TrimDepot.com ahead of time to schedule your appointment.

Yes! Swatches/Samples are available for trims sold by the yard. The first 4 swatches are free, including shipping. For more than 4, there is a charge of $2 per additional swatch. Please note: For larger sample requests, a handling fee of $25 may apply.

Complimentary swatches ship via standard letter mail and are not trackable. If your swatch request is time-sensitive and requires tracking or expedited service, please let us know.

To request samples, please click HERE to fill out the request form. You can also email us at Swatches@trimdepot.com or CS@trimdepot.com.